Concentrix operates in an attractive industry, with:
- Long-term growth in customer engagement, driven by a combination of:
- volume growth from the digitalization of the economy as well as the ongoing development of e-commerce and digital services
- increased outsourcing penetration due to technology and scale requirements as well as increasing complexity of the service (e.g., multichannel)
- High fragmentation providing scope for further consolidation for international leaders
- Developments in AI that can (i) differentiate Concentrix’s client offering and lead to new use cases, (ii) enable efficiency gains and (iii) create a higher quality of service
Concentrix is a global leader with a comprehensive product offering and affirmed strategy:
- Solid track record of 40+ years with demonstrated profitable growth resulting in the creation of a global champion
- Well-balanced revenue mix between the Americas, Europe and Asia Pacific, with a strong operational footprint in these regions
- Leading position supported by a high-quality and well-diversified portfolio of client relationships, a strong and differentiated delivery platform and best-in-class capabilities and expertise (e.g., analytics, consulting)
- Multiple growth opportunities for existing businesses as well as new services in a still largely-fragmented market